It finally clicked when I stopped waiting and pressed on
My experience prior to purchasing felt like a bit of a waiting game, with so many calls and repeated questions just before making the decision. I wanted more immediate clarity and less repetition in the conversations. Each inquiry seemed to circle back to the earlier points without delivering any new or helpful insights for quite some time. I appreciated that once I did sign up, the invoicing process was straightforward and the payment clear to understand, which was a nice surprise after the lengthy pre-purchase back-and-forth. Still, the delay in getting the full picture made me hesitant for longer than I anticipated. The support and sales teams did try to be warm and patient throughout, but the repeated waiting and retreading of information wore me down a little. It only really clicked for me after I had spent more time dealing with various agents and finally felt my concerns were being thoroughly noted and addressed. While not the smoothest start in terms of pre-purchase communication, once I got past that, things began to tick along normally.