It finally clicked when I saw the invoicing steps
I went into the billing steps expecting a straightforward and logical process, similar to other software platforms I've used. However, the order of actions here seemed confusing at first. For example, I had to set up my payment method before fully understanding what plan I was purchasing. This felt backwards compared to what I'd anticipated, where usually the plan choice comes first. Though I will say the invoicing itself was clear once I got that far, and the payment confirmation was sent promptly. The support for billing questions was available but seemed slow to respond, which added to my uncertainty. Overall, it took me a while to feel confident that I was doing the payment right. The process might be better if more guidance is given upfront about the whole sequence of steps, because it was a bit of a puzzle for me to figure out initially.