It finally clicked when I realized support wasn’t just lip service
At first, I was skeptical about the telephonic support because I'd dealt with promise-heavy claims before that never quite delivered. But after a few calls and some back and forth emails, something just clicked. The team did not just provide scripted responses; they genuinely listened and adapted their support according to what I needed. By the end of the onboarding and training phase, I felt confident enough to navigate the software on my own. It was exhausting having to explain situations multiple times, but I guess that's common in these setups. So yes, the moment it all started making sense was a relief. This wasn’t just another product with empty support; it felt like an actual partnership, even though I know I'm on my own for most of the work.