It finally clicked mid-way through onboarding, but only after some delays
I experienced mixed feelings regarding the training and onboarding process with WFHI. At first, I found the material and flow quite slow and somewhat fragmented, which delayed my ability to get fully operational. The initial sessions covered the basics of the software and dialer, but I remained unsure about integrating my existing database effectively for several days. This was frustrating because I expected to be up and running much sooner. However, about halfway through the onboarding, things started making more sense. The training videos, combined with the support calls, helped clarify several points that initially confused me. By this point, I was finally able to use the calling tools with confidence. Still, the slow start meant that my overall ramp-up wasn’t as quick as I had hoped. On the positive side, the onboarding process did eventually deliver the right information and practical steps, so once it clicked, I felt prepared to move forward effectively. In conclusion, while the waiting and piecemeal delivery of training was a downside, the eventual moment of understanding made the initial delays somewhat worthwhile.