It finally clicked during the support call, but only at my working hours
I initially faced some confusion with their telephonic support because their availability didn't quite match my working hours. I had to wait until the support team was reachable, which took more time than I expected. When I managed to connect, the support was helpful and walked me through initial setup. The onboarding training materials were detailed, but some parts felt more suited to a typical 9-5 schedule, which didn't align fully with my remote office hours. The dialer itself operated smoothly most days, but sometimes there were delays in connecting calls, which created a bit of unpredictability. I appreciated that the database auto-updated without manual intervention, streamlining workflow significantly. Payment and invoice processing was relatively seamless. Overall, it was a mixed bag: good support when available but limited matching my schedule and some dialer quirks, balanced by useful features that eventually made me more comfortable with the software.