It finally clicked after waiting through some repeats
I had several calls explaining what I wanted and going over my options, and honestly, it wore me down a bit. It felt like each call was circling back over the same information, which didn’t help me feel more informed until a certain moment. The salesperson finally understood exactly what I needed after I pushed back a little on the repeated questions. Once that happened, I could see the potential of the software and what I was signing up for. Waiting and repetition were parts of the process, and that wasn’t ideal, but the breakthrough when they grasped my needs made the entire interaction worthwhile. I do wish they had gotten there quicker, though, because that front period was tedious. Hearing myself repeat details a few times tested my patience, but in the end, that moment when it clicked helped me go forward with picking the product.