It finally clicked after some struggling
My initial onboarding experience with the WFHI training was a mix of positive and less clear moments. At the start, I found the sessions quite straightforward and appreciated the clear explanations of the database and calling tools. However, the moment where it really clicked for me was towards the end of the second week, when I successfully used the dialer tool during a live test scenario without assistance. Prior to that, I sometimes felt unsure about switching between the software's different modules and handling the automatic updates. The invoicing and payment process was explained, yet still took me a while to fully grasp. The telephonic support was reachable and offered practical help but sometimes felt a bit scripted. Despite the mixed moments, the overall software and training have provided me with a workable system and the confidence to continue using it. I do see some room to make training materials more interactive to help new users get comfortable faster, but my experience was balanced between managing challenges and achieving understanding.