It felt like looking for a needle in a haystack
I was trying to find some very basic info in the dashboard and honestly, it took forever. I kept clicking different tabs but everything seemed scattered and not very intuitive. It’s like I was chasing my own tail because the search didn’t bring up what I expected either. Telephonic support didn’t make it easier either; the wait was long and when someone picked up, the answers were vague or just rerouted me back to the portal. I spent more time trying to figure out where to find help than actually using the calling tools or setting up the database, which was frustrating because the onboarding started off promising. I do see the updates happen automatically but that didn’t make navigation easier. Maybe I’m just missing something obvious but overall, trying to locate what I needed was a huge hassle and that feeling stayed with me no matter how many times I went back to the site. It just didn’t flow for me at all.