It felt like I was mostly figuring things out on my own
Looking back on my experience with the training and onboarding, I have mixed feelings that mostly lean towards frustration. The materials provided gave a basic overview but often lacked the depth and clarity needed to fully understand the software's features and how to integrate them effectively into my workflow. Many times, I found myself having to explore and experiment independently to fill in the gaps left by the formal training. While I appreciated that there was some support available, it wasn’t always timely or thorough enough to prevent confusion. The dialer and calling tools, for example, were not as intuitive as I hoped, so much of how to use them properly had to be learned through trial and error. On the plus side, automatic updates worked in the background without interrupting my work, so I never had to worry about maintaining the latest version. Looking back, the whole process felt like I was given the pieces but not the full picture, turning what should have been guided onboarding into almost a self-taught ordeal. This is something I wish had been addressed more clearly at the start, as it impacted both my confidence and efficiency during those early weeks.