It felt like I had to figure out most things myself
When I started using the service, I found the support resources somewhat limited. While the basic onboarding provided a starting point, I spent considerable time working things out by myself, which was discouraging. On one hand, the software itself seemed promising once I got the hang of it. However, the telephonic support and documentation didn’t proactively guide me through potential issues, so I ended up searching online forums or trial-and-error to understand features like the dialer and database integration. On the other hand, when I did manage to reach support, the people were polite and helpful, answering what I asked clearly. Still, the lack of proactive explanations made the whole process feel tougher than necessary. If I were to describe it to a friend, I’d say it’s usable but expect to rely on your own initiative a lot alongside the fairly basic assistance.