It felt like going in circles with support calls
Honestly, the amount of waiting and repetition during support calls was quite frustrating. I kept reaching out because certain features didn’t work as expected, especially the calling tools and database syncing parts. Every time I got through to someone, I had to explain my problem all over again, and follow-up support wasn’t much faster either. It felt like the same answers and suggestions were repeated, which didn’t solve the underlying problem. The automatic updates sometimes changed settings without warning, so I had to call again multiple times just to fix them. There was one time the telephonic support was helpful in guiding me through resetting the dialer steps, so I have to give credit for that one. But overall, the waiting and repeated explanations wore me out. I am not fully sure if this is typical, or just bad luck with timing. The sign-up and billing were fine, straightforward enough, but support lagged behind my expectations which made using the system glitchy and frustrating at times.