It felt like a slow loop with repeated delays
My experience with the sales and pre-purchase process was a bit disappointing. There was noticeable waiting involved even before I got to the main onboarding steps, and it seemed like I was asked the same questions repeatedly without progressing forward. The introductory training sessions were promising, but the pre-purchase communication felt drawn out. I appreciated that the support was polite and made attempts to explain the features but having to reiterate my requirements more than once was tiring. Some helpful information was provided about the database integration and calling tools, but overall the pace felt slow and a bit cumbersome. The sign-up and invoicing aspects were standard but did not speed things up. Waiting for the automatic update to take effect after purchase added to the delay. While I understand the need for thorough explanation, the repetition and waiting made the whole buying experience feel like a drawn-out loop rather than a smooth process. I was hoping for a quicker orientation at least for the dialer tool. Despite the delays, I did find one thing to appreciate: the clarity of the final invoice was acceptable. But beyond that, it was not a very satisfying start to using this software platform.