It does work but it takes effort
I found the support communication to be a bit of a mixed bag because while the staff were generally helpful, the instructions for solving certain technical problems weren't always presented in the best order. At times, I had to call multiple times before they could clearly guide me through the steps to take. This led to some frustration as I initially thought the system would be more straightforward but ultimately it did work. The telephonic support was polite and professional but the sequence of guidance sometimes made me feel like I was retracing my steps unnecessarily. Despite this, the database integration and calling tools eventually functioned properly. It was clear they intended to solve issues but the process demanded some patience and persistence from me, which I hadn’t expected initially. Sign-up and payment processing went smoothly, so the main area of struggle was the actual troubleshooting order. If the support instructions are streamlined better, the experience would improve significantly, but as it stands, using the system requires some extra effort from the user.