It didn’t really click when you took forever to answer
Honestly, I expected a more responsive sales team from you. I tried reaching out several times before purchasing with some pretty straightforward questions about the software and training details. But each time, it felt like I was put on hold for way too long or got vague answers that didn't really help me decide. I get that you might be busy or handling lots of clients, but the back-and-forth felt inefficient and made me doubt the support I'd get later on. The sign-up process was okay once I finally got the help I needed, and I'll admit the billing went smoothly enough without surprises. Even the initial training sessions were decent, so credit there. But your slow replies during the pre-purchase phase were a bit off-putting, especially because these days responsiveness is what builds trust. Maybe you could focus on that as it would definitely make the whole experience feel more professional. Right now, it took me too long to get clarity and that was frustrating. Just hoping the onboarding and software itself will be better than the sales communication.