It didn’t really click when something went wrong
When I ran into trouble with the software, particularly with the dialer freezing during calls, it didn’t really click how to fix it quickly. I tried to get telephonic support, but it felt like I was explaining the issue over and over without clear guidance on what to do next. The training had covered some basics, but troubleshooting wasn’t very thorough or easy to follow. That said, I did manage to keep using the database and other tools without issues, so the problem was confined to part of the workflow. I guess I just got a bit tired of waiting for straightforward help when things went wrong and wasn’t sure if the updates fixed the bugs I encountered. Overall, the software is okay, but handling glitches could be improved for smoother experience.