It didn’t quite align with my working hours
When considering WFHI's offerings, I expected a smoother fit with my actual working hours yet discovered it wasn't entirely suited to my schedule. The sales and pre-purchase process made promises about flexibility that did not fully materialize during onboarding. The prescribed training and usage hours clashed with my availability, meaning I couldn’t engage with the software and dialer features as effectively as anticipated. While the software itself was robust and the database feature useful, the timing aspects disrupted the workflow I had planned. Support did provide alternatives but none were a perfect fit for the hours I worked daily. I recognize the value in the system; however, the moment I realized the schedule wouldn’t align well left me somewhat disappointed despite the software’s capabilities. This mixed experience means that although WFHI might be very effective for others, for me the timing issues represented a significant barrier to optimal use.