It didn’t match what I expected straight away
The sales and pre-purchase experience with WFHI was disappointing compared to what I thought I was getting. The information provided before signing up made it seem like the tools and training would be very hands-on and detailed right away, but that wasn’t the case. When I actually started using the software, it felt like a lot was left unexplained or expected to be figured out alone, which was frustrating. The promises made about support and onboarding didn’t match my reality, so the moment I realized this gap was pretty disheartening. That said, I will concede that the initial invoicing and payment process were straightforward and hassle-free, which was a minor positive in an otherwise underwhelming purchase. Overall, the lack of clarity upfront and the mismatch between expectations and delivery were a significant letdown for me.