It didn’t click when issues popped up during onboarding
When I first signed up, I thought the sales process was straightforward enough, but things broke down somewhat once I tried to start the onboarding training. The information provided was good, but when something went wrong with the initial invoice, resolving it wasn’t smooth at all. I reached out to support multiple times, and while they were polite, the resolution took longer than expected. On the other hand, once set up, the software itself worked fine, and the dialer feature is decent enough for making calls. It’s just that the sales and pre-purchase phase should have been clearer about how the onboarding and billing issues are handled. I was expecting a more seamless transition from purchase to full use. Still, the basics were solid enough to get me through. The database feature seemed okay but not very intuitive at first, so some training would help. This mixed experience makes me cautious about rushing into upgrades, but I think with patience, the system can be workable. Overall, this didn’t all click perfectly the moment I signed up, but the tools available are functional enough in the end.