It did take longer than I first expected
Setting up and getting to the point where I could actually use the WFHI tools took more time than I anticipated, like I’d explained the whole rigmarole just to get here. The onboarding process has a lot of steps, and each needs your attention if you want to make full use of the calling and dialer features. It’s not just plug and play. The database setup, linking contacts, and verifying things wasn’t fast, and the training videos while useful, didn’t speed things along as much as I hoped. The telephonic support eventually helped sort out my questions but I had to wait on hold longer than I liked a couple of times. So, getting started isn’t exactly frictionless if you’re in a hurry. Still, once set up, the software itself works well and the automatic updates smooth over any bugs. I guess if someone’s prepared to put in the effort upfront and not rush, this gets easier. But this wasn’t a quick use and get going tool for me, that’s the plain truth.