It did not really click until I started support calls
Before purchasing the software, I had some expectations about how the sales and pre-purchase support would work, and that didn’t fully match what I found. Initially, the online information made it seem like the onboarding and setup would be very smooth, but during my first week using the software, the reality felt more complicated. I found the sign-up and billing process a bit cumbersome, which was disappointing because I hoped for a simpler experience. On the other hand, the training modules I accessed did eventually clarify certain workflows, and the database functions did support my tracking needs adequately. However, it was only when I had to reach out for telephonic support that the process truly became clearer, and that’s when it clicked that while the software had potential, the experience felt less seamless than expected. So while some features matched what was promised, the overall pre-purchase impression didn’t fully prepare me for the actual process.