It crashed hard and no one was there to help
Honestly, the part that stood out the most—and not at all in a good way—was how the software handled things when something went wrong. I had major issues accessing the software after an automatic update, and it kept crashing every single time I tried to log in. It felt like the whole setup was broken, and worst of all, the telephonic support wasn’t very responsive when I needed help the most. I tried multiple times to get assistance, but the lines were either busy or I got put on hold without any follow-up. The database feature also didn’t save my updates properly during this period, which made it impossible to keep using anything reliably. The billing and payment system itself seemed fine at first, but after these glitches I didn’t even want to continue with the platform. It was frustrating because I was genuinely hoping to get started quickly, but this experience killed any momentum. So for me, the way they handled errors and lack of timely support was a huge downside that needs fixing urgently.