It clicked when the demo call worked smoothly
I was a bit skeptical at first because I wasn't entirely sure if the software and training would match what I expected. To start with, the sign-up and payment process was straightforward, which was good. However, during the trial phase, I noticed that some features such as the database sync were slower than I anticipated, and that created a small drag in workflow. But the sales team was transparent about those limits upfront, so I can't exactly complain. The moment it clicked for me was when I tried the dialer tool during the live session; it was quite intuitive, and the call quality was stable. Yet, I had to figure out some steps of the onboarding myself because the inbuilt guide wasn’t very explicit on those parts. So overall, it’s a mixed bag — some parts worked as expected and felt smooth, but others needed more clarity or better speed. I feel with a bit more polish, it could meet expectations more consistently. Until then, it’s useful but with a few caveats.