4 out of 54 of 5Unverified experienceSupport and communication
It clicked when support caught up
I found the support team generally responsive but it wasn’t instant. At first, I sent a couple of inquiries about the calling tools setup and got replies after some wait. But after a day or two, responses came quicker, and that’s when everything clicked for me. The people on the other end clearly knew the software and explained things well, stepping me through the database feature and automatic updates. Still, I sometimes wished they could have been proactive about checking in sooner, which would have made the whole training and onboarding smoother from the outset. Overall, though, the communication was good enough that I felt supported enough to keep pushing through the learning curve.