It clicked when I tried the dialer, but invoicing was confusing
I approached your software hoping the calling tools and database feature would streamline my workflow as described. Initially, I found the sign-up process straightforward, and the dialer worked impressively well, which was the point where things really clicked for me. The calling experience was smooth, and the automatic updates meant I rarely had to worry about versions or glitches. However, the invoicing and payment stage threw me off a bit. The clarity I expected in the billing details was missing, and it took longer to understand what was due and when. I wished the training would have covered this more completely before purchasing. Your telephonic support was helpful but took longer than I expected to reach, which was frustrating when I needed quick answers. Overall, the core software features met my expectations well, the main disappointment was around the billing and support accessibility. So you have a good product, but some parts of the pre-purchase and payment flow didn't line up exactly with what I'd anticipated from your initial descriptions and training materials.