It clicked when I got the detailed breakdown, but not before
My initial experience with WFHI's sales and pre-purchase process was a bit of a mixed bag. At first, the information provided wasn't very clear; I had some trouble understanding exactly what features the software offered until I dug deeper into the documentation myself. The sign-up and invoicing steps were straightforward but not explained in detail beforehand, which left me unsure about next steps. The moment it clicked was when I received an in-depth email breakdown and some clarifications during a phone call; that made the features and process much clearer. Before that, I had mixed feelings about whether this platform was right for my needs, especially since the dialer and database tools seemed complex. Support offered telephonic assistance that helped navigate these uncertainties. Overall, the experience was somewhat difficult at first but became manageable once I better understood the workflow and onboarding. Sign-up and payments were hassle-free but the pre-sale communication could've been better to avoid initial confusion.