It clicked when I got proper support during an issue
During my onboarding with the WFHI software, I encountered a technical problem with the dialer feature that initially seemed unresolvable. The training modules covered general usage well, but specific troubleshooting was not sufficiently explained, which left me uncertain about how to proceed. However, when I finally contacted their telephonic support, the moment it clicked was when the representative guided me through a step-by-step reset which restored the dialer to full functionality. This experience revealed the strength and weakness of the service: while training was comprehensive for routine tasks, it lacked depth in handling unexpected errors. Automatic updates helped improve stability over time, but the crucial turning point was definitely the clear guidance I received in that call. The sign-up and invoicing processes were straightforward, keeping things professional. I would recommend their training for those comfortable with some self-guided learning but advise to prepare for occasional need for direct support during system glitches.