It clicked when I finally explored the dialer features
I was messing around with the training when I realized the part about the calling tools and dialer wasn’t really obvious until I played with it myself a bit more. Initially, I thought everything would be super clear from the onboarding but only after some trial and error did the key workflows start making sense. Like, the database was easy enough to understand but dialing in a smooth pattern required some figuring out on my side. It wasn’t like I was stuck, just there was a moment when I felt, yeah, ab samajh a gaya ki ye sab kaise work karta hai. The training laid out a good baseline but frankly I had to spend some time experimenting with the dialer outside of instructions to really feel confident. After I spent a few sessions using the software live, those features clicked and it became second nature. So I’d say the moment it clicked was when I stopped just watching and actually started doing the steps myself with the dialer.