It clicked that support is not that quick
You often promise quick help and support but I found the response times were slower than expected. When I faced issues especially with the dialer and database sections after automatic updates, I had to wait on calls and sometimes multiple follow-ups to get any clarity. You do have telephonic support, which is good, but it’s not always immediately helpful or available. The invoicing process is fine in itself and the initial sign-up smooth, but when problems arose, the delayed support made the whole experience more frustrating. It kind of clicked for me that I needed to manage my expectations regarding responsiveness. I expected to get clear answers quickly but instead, I found myself chasing to understand the changes or technical issues. It wasn’t a total loss because eventually some queries were resolved, but the long wait times and patchy communication made it hard to rely fully on the service at times.