It clicked partly but I still see room for extra help
Reflecting on my experience with the WFHI training and onboarding, I see a blend of positives and challenges. At first, the entire process felt somewhat overwhelming because the order of steps wasn’t entirely intuitive. The training materials were detailed, but some parts took longer for me to grasp, especially around deploying the dialer tool within the workflow. However, there was a moment when things clicked — after I completed the database setup and practiced with the calling tools, I started to feel more confident using the software. That said, since it was a while ago, I can foresee needing some help again in the future, especially if updates change the interface or add new features, which happened a couple of times. The telephonic support was generally helpful, though I had to wait before connections were made. Payment and invoicing were straightforward and clear which was a relief. I think the onboarding sequence could benefit from being streamlined so that the flow feels more natural from the start, which might reduce the learning curve. Overall, I appreciate the tools and the training provided, though I remain aware that I might turn to support again to refresh or resolve future doubts. It's been a mixed but useful experience so far.