It clicked only after some persistent follow-up
I expected the sales team to be more responsive when I initially reached out about the software options and training packages. It took several emails and calls before I received detailed information, which was a little frustrating. The moment it finally clicked for me was during a scheduled call when the representative carefully explained how the database feature would fit into a remote workflow. Before that, the brief responses made it unclear how flexible the calling tools could be. That said, the invoicing and sign-up details were nicely laid out once I was onboarded. It felt like the team was better at handling post-purchase questions than pre-purchase inquiries. More promptness during the sales phase would have saved me time and made the whole process less stressful. Nonetheless, once the training started, the onboarding flow felt organized and the automatic updates kept the software running reliably. So while the beginning was patchy in communication, things improved steadily as I progressed.