It clicked only after some delay with support
At first, I felt a bit frustrated because I wasn’t able to start using the software quickly. The support communication was slower than I had hoped, and that meant the initial setup and training dragged out longer than I wanted. However, after a couple of days, once I got through to the telephonic support and they walked me through the setup and dialer configuration over the call, things started to make sense. The moment it clicked was when they explained how the database ties in with the dialer and how the automatic updates manage changes in the process. Before that, I kept wondering if I was missing something. So, while the beginning was slow and somewhat confusing, the clarity and responsiveness after a certain point improved. I think the support team could work on speeding up initial responses to make the onboarding faster for others. But overall, once it got going, I was satisfied with the help I received and the way the software works.