It clicked only after realizing my actual working hours
When I first looked at the software and training package, I was considering how well it would fit with my actual working hours and routine. The sales and pre-purchase information was straightforward but didn't clarify how flexible the access times were for the modules and the dialer tools. Initially, it did not feel like it aligned well with my schedule because some updates and support calls happened during hours I was not actively working. However, after adapting my hours a bit and understanding the automatic updates schedule, I found a groove where using the database and calling tools became more manageable. The onboarding process introduced me to the key features, though not all were useful for my specific hours of operation. There were times when telephonic support was easy to reach and helpful, while on other occasions, I had to wait longer, and that felt less convenient. So, the experience was mixed, as integration into my daily hour patterns took some tweaking. Overall, the system didn’t perfectly match my hours on day one but became workable after some adjustments.