It clicked only after a long wait and repeating myself
I was hoping support would be more efficient given the scale of services offered, but initially, it was a bit frustrating. I had to repeat my issue to multiple representatives during telephonic support calls and wait on hold longer than I expected. The support team was polite but seemed to require me to restate my concerns during each new call. It wasn’t until a late conversation that everything clicked for the support agent, and then they understood what I needed and guided me properly. That one positive moment made the waiting somewhat worthwhile, but the earlier lack of clarity and repetition throughout my queries left me wondering if the communication process was optimized. I still think the automatic updates are fine and kept my software current without hassle, but the interaction with support could have been better so that resolution felt smoother from the start.