It clicked once I managed the dialer setup
Using the WFHI training and onboarding, I quickly realized that although the resources seemed somewhat basic at first, the real turning point for me was when I figured out how to configure the dialer with the database correctly. Until then, I was fumbling with the calling tools and felt like I was mostly guessing my way through the process. The onboarding flow took me step by step but didn't always clarify every detail, so some trial and error was involved. After that moment, however, the whole workflow started making sense, and I felt much more in control. The automatic updates helped by improving some features without disturbing my setup. Telephonic support was available when I called, but not always immediately. Overall, I would say it required a bit of self-driven learning, but the experience became smoother once the dialer piece clicked for me.