It clicked once I grasped ongoing setup needs
You offered a decent introduction to your software and training, but initially, I wasn’t sure how much of the setup was a one-time thing and how much required constant attention. When I first began, the onboarding felt like a single upfront effort. However, as I moved along, I realized that ongoing tasks like managing the database and handling automatic updates required more continuous involvement than I'd expected. The calling tools and dialer needed regular adjustment, which wasn’t clear at the start. The sign-up and payment steps were well laid out and easy to follow, but the awareness about daily versus occasional maintenance only clicked after a few weeks of use. Your telephonic support team was helpful in clarifying these aspects when I reached out. Overall, the point when I truly understood how ongoing this setup was came after I had been working with the system for a while. That moment was key in setting my expectations properly, even if it meant changing my initial assumptions about the workload involved with your offerings.