It clicked once I figured out the labels but took some time
Initially, I found the sales and pre-purchase information a bit confusing, especially the way some features were labeled in the documentation and on the website. Certain terms seemed interchangeable, which made it hard to distinguish between database capabilities and calling tools at first glance. On the brighter side, once I spent time exploring the software interface and referenced the training materials, the purpose of those labels and descriptions became clearer. The invoicing process was straightforward enough, too, which gave me some confidence in the system's consistency. While it did take a good chunk of time and some trial to get completely comfortable with the feature set, I appreciate that the platform does cover what it promises. So, in the end, it did click for me, but only after I had made some effort to decode the initial wording and navigation. I believe clearer labeling initially could help new customers like me transition faster.