It clicked later, but not as smooth as before
Having used other remote workflow training before, I found this experience to be a mixed bag. There were parts of the software and onboarding that worked really well, especially the database interface which I appreciated for its clarity and ease of use. The calling tools and dialer also functioned reliably during the scenarios I tested, which gave me confidence. However, the initial training modules were, in my opinion, not quite as polished as some previous courses I've done. The pace sometimes felt uneven, and there were moments when the instructions lacked detail, making me pause and figure things out on my own. That said, the help support did respond when contacted, providing some relief. I can't say it all clicked immediately, but after spending a few extra hours practicing and reviewing the recordings, I started to see the benefits. The automated updates were interesting, though occasionally they changed features without much prior notice. The invoicing and payment process was smooth compared to my past experiences. Overall, I’m neither fully satisfied nor completely disappointed; it took some adjusting, but eventually it worked out.