It clicked for me towards the end, but help might be needed again
The training and onboarding started off a bit overwhelming as the software and tools felt complex at first. However, after spending some time getting familiar with the dialer and exploring the database feature, things started to make more sense. I appreciated the telephonic support, which helped clarify some issues quickly, though I’m not sure if I'd remember everything the next time I need to set up. So while the moment it clicked gave me confidence, I suspect I might still need some help when going through training again or updating the software in the future. It was a balanced experience with positives and areas for growth.