It clicked for me only after some struggle, which was frustrating
At first, I found the support and communication from WFHI to be somewhat difficult when trying to locate the information I needed. The training materials seemed comprehensive but lacked precise guidance on certain features, which left me somewhat uncertain during onboarding. Making a call using their dialer was a hit or miss initially; sometimes the connection failed and the troubleshooting documents were not easily accessible. Eventually, the automatic updates improved the software's stability, and the database feature became more intuitive with practical use. However, the moment it really clicked was when I finally reached out to telephonic support and managed to ask pointed questions that clarified my doubts. Their explanations were professional, though delayed response times made the experience less seamless than I had hoped. The invoicing and payment process itself was clearly laid out, which was a relief amid other challenges. In summary, it took more persistence than anticipated to find what I needed through support channels and training, which detracted somewhat from my experience.