It clicked finally after phone support explained it clearly
I was getting the hang of the software gradually but the moment that clicked for me was during a phone support call. The software onboarding felt a bit steady at first, with training and database setup laying the groundwork. I was trying to customize the dialer settings to better suit my workflow but was unsure of the proper steps. After calling the support line, the person patiently walked me through the key adjustments and explained how the automatic updates affect behavior. That moment helped me understand how to use the training materials effectively alongside the software itself, and it reduced my need to seek further help. I anticipate that next time I onboard, I might still need some guidance but probably less so after this experience. The calling tools and database then felt more integrated in my routine. The payment and invoicing process was clear from the start, so it did not add to my confusion. Overall, the experience wasn’t perfect but didn’t feel difficult once I got that initial extra help.