It clicked and slipped, I’m not sure if I’ll need extra help
When I first interacted with the WFHI sales and pre-purchase support, I had a mixed experience. The moment it clicked for me was when I was shown the demo of the calling tools and the database feature. I liked how the dialer was integrated, which made me think it could fit well into my remote workflow. However, when I went through the sign-up process, I found some parts confusing, especially around invoicing and payment options. I had to reach out to customer support to clarify these things, which was a bit frustrating. The telephonic support was polite, but I felt there was a delay in answering some of my detailed questions. This made me wonder if I would need their help again next time when I'm setting up or updating the software. I liked that the database updates were automatic, which reduced manual work, and the training materials were helpful enough to get me started on my own. Overall, the experience was pretty balanced; some aspects were good and other parts not as smooth as I had hoped. I would consider using their support again but hope the onboarding and billing processes get a little more user-friendly in the future.