It clicked and it didn’t, the communication was partly helpful
I came in expecting the support to be very hands-on and able to resolve issues quickly like the services I was using before. Partly, that was true as the telephonic assistance was reachable and polite every time I called. There were moments where the help was useful in guiding me through the database features or the dialer setup. However, on some occasions, the explanations were too basic or delayed in response, which left me working out certain things on my own longer than I expected. The automatic updates were smooth and didn’t interrupt work, which compared favourably to my prior experiences where updates often caused downtime. The onboarding flow overall was straightforward but didn’t fully account for questions that arise on the spot, leaving gaps that I had to fill. While the invoicing system was simple and timely, the support system's occasional lack of depth meant I could not rely entirely on it for fast problem solving. So, I felt a mix of satisfaction and frustration with how fully the support met my expectations.