It clicked after the second call, sort of a slow start
Talking about the support and communication, my first approach was a bit off the mark because the person I spoke to wasn’t able to help me fully with my dialer questions. I felt stuck and tried again the next day, this time managing to connect with someone who really understood the problem. This second interaction was much more productive and felt more like a two-way conversation instead of a one-sided script reading. I realized that my initial confusion was partly because I didn’t know the right terminology to explain the issue. It all clicked when the support person asked clarifying questions that helped me explain better. Despite that, the spotty first contact made me hesitant about how quickly I’d get help next time. But after that second call, I’m less worried. I might still need assistance again, but now I feel more confident about how to navigate those early hiccups and get to the right support person. So it was a slow start that ended on a better note, which is a fair outcome I think.