It clicked after the database session, but calling practice dragged
The part where it really clicked for me was during the database training. Once I understood how the data entries connected with the dialer tool, suddenly the whole workflow made sense and feels integrated now. Before that point, though, there was a bit of repetition in instructions that tested my patience. Some of the onboarding modules asked for confirmation on steps I felt I had already done, and during the calling tool practice, there were periods where I had to wait for scheduled sessions that slowed down my progress. That waiting made the process feel less fluid and less engaging at times. Aside from that specific moment, the training itself was generally helpful, and the support team responded fairly promptly when I reached out. Overall, the moment of clarity came reasonably late, but since then my confidence using the software has grown steadily. I think a little trimming of repetitive content and better pacing of live sessions would improve early user engagement.