Using the support lines and navigating communication took some getting used to. Initially, I found t

Using the support lines and navigating communication took some getting used to. Initially, I found t

Using the support lines and navigating communication took some getting used to. Initially, I found the explanations over phone a bit generic, so I spent a fair amount of time figuring out parts of the software on my own, especially around the database setup and managing the dialer configurations. Midway through the first week, a clearer moment came when the support team walked me step-by-step through the calling tools integration, and then things really started to gel. However, I still felt like some details were assumed rather than spelled out, so I wasn’t fully confident with every feature at first. The onboarding started well, but the patchy guidance slowed down my progress. I’m okay with this because it worked out eventually, though I’d have preferred onboarding to be more detailed from the start to avoid that initial confusion.