It clicked after some back and forth but still mixed feelings
At first, I found the telephonic support from WFHI a bit confusing because the explanations were quite technical and I wasn’t always sure what to do next. However, after a couple of calls, there was a moment when everything clicked. The representative helped clarify how the dialer and database synchronization worked together, which was quite useful. The training content was fairly clear and helped me understand the software’s capabilities better. On the downside, there were times when I felt the instructions could have been simplified more or demonstrated visually, which might have helped me grasp things faster. I appreciated the patience of the support team, but some steps still felt like I was figuring things out on my own. Overall, it was a balanced experience: the support did provide valuable help but I think more intuitive communication or follow up materials might improve the onboarding process. I’m mildly enthusiastic about continuing to use the system as I get a better hang of everything and see how it fits my work style.