It Clicked After I Found the Right Section
Honestly, I felt a bit lost at the start because it wasn’t immediately obvious where to find the training materials I needed. I kept navigating through different menus and help sections before realizing that the onboarding guide had been updated and moved. Once I found the exact place for the database tutorials and calling tool walkthroughs, everything started to make more sense. The dialer feature itself was explained well, but I think you need a clear pointer early on because otherwise the learning curve feels steeper. The automatic updates sometimes shifted menus, so my previous effort to learn got a little disrupted. Support was there, but I would have preferred quicker pointers on where to look first instead of relying on telephonic help repeatedly. So, the moment it clicked was definitely tied to discovering the right segment in the software. I’d suggest giving stronger highlights during onboarding so users don’t spend as much time searching. It’s helpful software once you know where to focus, but you didn’t make that immediately clear.