It clicked after a slow start with support
At first, I found it quite challenging to get going with the telephonic support when I needed assistance. The waiting times were longer than I expected, and sometimes the explanation I got wasn’t completely clear, which only made me hesitate to call again soon. That initial friction made me a bit uncertain about continuing the onboarding process. However, after a couple of days, a particular support session really helped things start to make sense. Once the representative walked me through some of the calling tools and how automatic updates would work without interrupting my workflow, the pace quickened. I was also relieved that invoices and payments were handled on time and without confusion, which helped reduce my concerns about the software’s reliability. The database itself seemed well designed, once I understood how to navigate it effectively. While that hiccup with support made me hesitate at the beginning, I do feel the product can be valuable now that the moment has clicked. Hopefully future interactions will be smoother and faster.