It clicked after a slow start, but I'm glad I waited
Initially, it took longer than I thought to get the software up and running. Signing up and the invoicing process were okay but the onboarding flow didn’t quite feel smooth at first. I struggled a bit with the database feature and how to integrate that efficiently into my existing work. However, after some usage and a few calls with their dialer and calling tools, the system started making sense. The automatic updates also fixed some issues that helped improve the performance. The telephonic support took some time to really respond to my queries, which was slightly frustrating, but once they did, their advice helped a lot. So the moment it clicked was definitely after getting past the initial setup hurdles and using the training resources more deeply. In the end, I feel the whole pre-purchase and sales experience was okay, but a better onboarding plan or faster support would have made it easier for me to settle in.