It clicked after a bit of waiting, but could be faster
Initially, I found the sales and onboarding process involved a fair bit of repetition. The questions during sign-up and the verification steps felt redundant, especially since I was asked similar information multiple times. Additionally, there was a delay between choosing the software package and receiving access credentials, which made me wonder if everything was processed correctly. That said, once the access was granted, I understood the workflow and how the calling tools and database fitted together. The moment it clicked was when I first used the dialer and could see how automatic updates kept the system fresh without manual effort. While I appreciate the thoroughness, the waiting and repetitive steps reduced efficiency in the early days. I think this process would benefit new customers if it was streamlined to minimize delays and repeated forms. Overall, I’m satisfied, but the onboarding could be improved in speed and clarity.